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Salon Policies



Cancellation Policy


All appointments must be secured by a valid credit card.

As a courtesy to our other guests and our service providers, please notify the salon 24-hours in advance if you need to cancel or reschedule an appointment. Client’s with late-cancellations and no-shows will be charged 50% of the scheduled service total. It will be charged to the credit card on file.

Appointments are highly recommended, especially pre-booking your next appointment upon checkout. We offer a reminder call the day before your appointment, or you may opt to have an email or text message reminder.

Prices & policies are subject to change without notice.

Child Policy


We love children, but due to safety hazards present in our environment such as sharp implements, hot wax, and chemicals, we are unable to accommodate unattended children under the age of 12 in our salon unless they have a scheduled appointment. Nor do our facilities have the capacity to accommodate carriers and strollers.

Anyone under the age of 18 receiving a service for the first time must have a parent or guardian present at the initial appointment to give written consent. We apologize for any inconvenience this may cause, but appreciate your understanding in this matter!

Eek! I'm Afraid!


We understand there is anxiety and nervousness for first time visitors, but due to board standards set by the state of Virginia, only one person may be in a service room at a time.

Hair Re-do Policy


If you are not satisfied with your color or cutting service, you may call within 5 days to express your concerns. A complimentary redo must be scheduled within 7 days of the original service. The redo policy does not cover a change in the original style or color. Full service price applies if you have waited longer than 5 days to call. All guarantees will be determined by the stylist.

Bombshell will not be liable for hair color that has been done outside of our salon. We gladly take Corrective Color clients after a consultation is done and a service plan is formulated by the stylist and signed by the guest. Corrective color usually requires more than one service to achieve desired results. Due to the nature of home-coloring products, we cannot guarantee color services if you have previously colored your hair outside of our salon.

Redo requests, exchange, and refunds will be under the discretion of management approval.

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